Visit the registration page and complete the online registration form
Phone our Customer Support Team if you have any issues on 01772 767739
There is no limit on the number of log-ins per organisation
No, it is a free view
We’ll be finishing the webinar with a Q&A session, which is your chance to ask our speakers your key questions!
If you want to submit your question before the event you can do this through the delegate area.
Visit the agenda section on the homepage for more information.
You will receive a confirmation via email within 15 minutes of receipt of your registration.
If you have any specific requirements and/or disabilities that we may address to make your participation at our events more enjoyable, please do let us know when registering.
If you are experiencing technical difficulties with the website or online registration form please contact Glasgows on 01772 767739. The team will be able to assist you.
The webinar will be available on demand, you can find this in the delegate area, via your log-in details. Please note you will not be able to ask questions live.
To access the webinar you will need to log into the delegate area via the event website or via the event app using the login credentials you were sent when you booked.
In the video stream window you will see a thumbnail video on the right titled ‘Webinar Video Stream’. Simple click on the thumbnail and press play. You will see a short animation of the background and some background music.
If you do not see the thumbnail image, you may need to click on the play icon in the top right of the video stream window to see the Event Posts window. Then follow the instruction above.
If this doesn’t work for you, and you have checked through the other FAQs below, then please get in touch.
To access the webinar you will need to log into the delegate area via the event website or via the event app using the login credentials you were sent when you booked.
You can view then webinar page via:
(See What requirements and browser do I need to view the webinar? for more information)
If you are having trouble viewing the webinar, it's possible the stream is being sent at a bitrate higher than your connection can handle. Check your download speed at www.speedtest.net. We also recommend clearing your browser’s cache, and ensuring Flash and Java are up to date.
To watch the webinar, please ensure you have the following:
**Please see Microsoft's statement regarding Internet Explorer support.
We recommend viewing the webinar from a wired connection with a download speed of at least 700Kbps.
To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on WiFi and mobile internet), so running 3 tests is recommended. Make sure to choose the closest city to where you are located.
As a general rule, your download bandwidth must be greater than the bitrate of the event broadcast you’re trying to watch.
The webinar is streamed in multiple bitrates, meaning you have the ability to adjust which quality you watch it in, in the bottom right corner of the live player. By default, 'Auto' is selected.
'Auto' will allow the player to automatically adapt and adjust the available qualities you will see the stream in, based on your available connection speed. The player will always attempt to play the highest quality stream possible for your connection.
You can choose to manually adjust the quality of the stream you are viewing by clicking the quality icon, and then selecting which of the available qualities you want to watch the stream in. The player will not adapt to changing connection speeds if you do this, so if your connection slows down, you may experience buffering and would have to switch to a lower quality manually.
Note: This option is only available on desktop browsers. Other viewing apps (mobile app etc.) will always adapt to the best possible quality during multi-bitrate streams.
If you are watching the webinar, but can't hear any sound, please check the following:
Included in the video player is a built-in DVR. This allows any viewer who joined late to scrub back within the stream and watch earlier content.
You simply need to use your mouse and click or scrub back on the player to the point where you wish to start watching. The player will then start playing back from that point, and the upper left corner will indicate that you are viewing in DVR mode.
To go back to live content, click the 'Go to Live' button on the bottom right side of the player.
You can also view the full recording of the webinar once it has finished to see any earlier content you have missed. The video will be made available on the webinar website.
Yes, you can view the full recording of the webinar once it has finished. The video will be made available on the webinar website.